Casino Software FAQ —
Everything Operators Ask

Turnkey casino solution, white label casino, games integration API, sportsbook API, Telegram casino, crypto payment gateway, agent management system. All modular and combinable.

Turnkey means your own license and platform, fully owned. White label runs under our license and infrastructure, faster and cheaper but with shared regulatory framework.

20,000+ titles from 100+ providers including Pragmatic Play, Evolution, Play’n GO, NetEnt, Hacksaw, iSoftBet, spanning slots, live casino, crash games, table games, instant win.

Yes. Full sportsbook API covering 40+ sports, pre-match and live betting, 100k+ events monthly with data from Betradar, Sportradar, BetGenius integrations.

Yes. Our Telegram casino product runs entirely inside Telegram with bot-driven registration, deposits, gameplay, withdrawals — no separate website required.

White label starts at $8k setup + 15% rev-share. Turnkey starts at $15k + 12%. Enterprise custom deals negotiate lower rev-share in exchange for higher commitments.

Both models available. Rev-share suits new operators, fixed monthly suits established GGR. See /pricing/ for full comparison and breakeven guidance.

No. Setup, monthly, rev-share are transparent. Third-party costs (provider royalties, PSP fees, hosting) quoted separately at cost, never marked up.

Standard 12 months with 30-day exit after month 6. Enterprise deals typically run 24-36 months in exchange for reduced rates.

Yes. USDT (TRC-20, ERC-20) is standard, BTC and ETH accepted on request. Traditional wire and SEPA also supported.

Curacao eGaming, Anjouan, Costa Rica, Isle of Man. We handle the full application, corporate setup, banking, post-license compliance.

Anjouan 4-6 weeks, Curacao 8-12 weeks, Costa Rica 2-3 weeks, Isle of Man 4-6 months. Timelines depend on KYC completeness on the operator’s side.

Yes, via our white label product. You launch under our master license umbrella and skip the individual licensing process entirely.

Anjouan starting around $25k all-in. Costa Rica cheapest technically (no gaming license) but restricts banking and PSP options significantly.

No. All offshore licenses restrict US, UK, France, Netherlands, Australia, typically Spain, Israel, and a handful of others.

Games API 2-3 weeks average, sportsbook API 4-6 weeks, payment gateway 1-2 weeks. Full documentation, sandbox, dedicated integration engineer included.

Backend Node.js and Go microservices, PostgreSQL and Redis, RESTful and WebSocket APIs, cloud-native deployment on AWS and Hetzner, CDN via Cloudflare.

Yes, for enterprise clients only. On-premise adds 4-6 weeks to launch and quotes separately for infrastructure, deployment, dedicated support.

Yes. We support third-party game integrations via standard aggregator APIs and custom PSP integrations typically completed within 2-3 weeks.

40+ languages and 30+ fiat currencies plus major cryptocurrencies. New localizations can be added within 1-2 weeks.

BTC, ETH, USDT (TRC-20, ERC-20, BEP-20), USDC, LTC, TRX, BNB, SOL, DOGE and 15+ additional tokens via our crypto payment gateway.

Yes. We integrate 200+ payment methods including cards (Visa, Mastercard), bank transfers, e-wallets (Skrill, Neteller), local payment methods (PIX, OXXO, M-Pesa), vouchers.

Crypto gateway 0.5-1.5% depending on volume. Fiat rates vary by PSP typically 2.5-4%. We negotiate rates on your behalf as part of onboarding.

Platform automates withdrawal workflows including KYC checks, risk scoring, multi-signature approval for large amounts. Operators retain final approval control.

Built-in fraud scoring, velocity checks, blacklist syncing. Chargeback rates on integrated PSPs average under 0.5% thanks to KYC and behavioral monitoring.

99.9% uptime SLA on all plans. 24/7 technical support via Telegram, email, ticketing. Enterprise clients receive dedicated Slack channel and 15-minute critical response.

Yes, from Growth tier and above. Enterprise plans include named CSM plus dedicated delivery team during launch and quarterly business reviews thereafter.

Full API docs, integration guides, admin manuals, video walkthroughs at docs.castilliogaming.com with searchable and versioned content updated with every release.

Incident response follows severity tiers with 15-minute acknowledgment for critical issues, status page updates every 30 minutes, post-incident reviews within 48 hours.

Book a demo at /demo-request/. First call covers product fit and pricing. Second call goes technical. Contract typically signed within 2 weeks of first contact.